Frequently Asked Questions

Clokd is an event-day operations platform that streamlines coordination, manages suppliers, and helps you execute flawless events. We provide real-time scheduling, supplier management, location tracking, compliance monitoring, and analytics all in one platform.

Clokd is perfect for event planners, wedding coordinators, corporate event managers, venue operators, and anyone who manages complex events with multiple suppliers and stakeholders. Whether you're planning intimate gatherings or large-scale conferences, Clokd scales with your needs.

Clokd focuses specifically on event-day operations rather than just planning. While other tools help with booking and initial planning, Clokd excels at real-time coordination, supplier accountability, location tracking, and ensuring everything happens on schedule. We're built by event professionals for event professionals.

Yes! Clokd is designed mobile-first. Our web application works seamlessly on smartphones and tablets, and we also offer dedicated mobile apps for iOS and Android. Event management happens everywhere, so Clokd works everywhere too.

Absolutely. Clokd integrates with popular tools like Google Calendar, Outlook, Slack, and many CRM systems. We also offer API access for custom integrations. Our goal is to fit into your existing workflow, not replace it entirely.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. This gives you plenty of time to test Clokd with your actual events and see the value firsthand.

Absolutely. You can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately, and billing is prorated. We understand that event businesses have seasonal fluctuations, so we make it easy to adjust as needed.

You can be up and running in minutes! Simply sign up for your free trial, create your first event, and start adding suppliers and tasks. Our intuitive interface means most users are productive within their first session. We also provide onboarding resources and support to help you succeed.

Yes! We provide comprehensive onboarding resources including video tutorials, documentation, and best practices guides. Professional and Enterprise customers also get personalized onboarding sessions and dedicated customer success support to ensure you get maximum value from Clokd.

Yes, we support data import from common formats like CSV and Excel. We can also help migrate data from other event management platforms. Our customer success team can assist with data migration to ensure a smooth transition to Clokd.

Absolutely. We use enterprise-grade security including SSL encryption, secure data centers, regular backups, and strict access controls. We're SOC 2 compliant and conduct regular security audits. Your event data is encrypted both in transit and at rest, and we never share your data with third parties.

You can cancel your subscription anytime from your account settings. There are no cancellation fees or long-term contracts. You'll continue to have access until the end of your current billing period, and you can export your data anytime. We're confident you'll love Clokd, but we never want to keep anyone who doesn't.